Practice Charter
Commitment
We are committed to giving you the highest standard of care at all times and make
every effort to achieve this aim.
Courtesy
The practice always endeavours to treat you with courtesy, whether in the surgery,
in your home or on the telephone.
Care
You will always be offered the best possible medical and nursing care by suitably
qualified people. We constantly monitor our standards and provide a wide range
of supportive services and clinics for your benefit.
Confidentiality
Your medical records are confidential and will not be discussed with anyone without
your consent.NHS policy on the collection of patient data is explained below.
The practice complies with the Data Protection Act and the Access to Medical Records
Act.
How You Can Help Us
With Appointments
Please be patient. Although we endeavour to keep surgeries running to time, inevitably
some patients require longer than others. One day it may be you who needs extra
time.
Please cancel if you are unable to attend or are going to be unduly late. Someone
else could use the appointment. If you simply do not turn up it is a wasted appointment
and a waste of the doctor's time.
With Visits
Please do not request a home visit unless it is strictly necessary. Please phone
as early as possible for home visits or emergency appointments.
Contrary to popular belief, it is quite safe to take a child with a temperature
out of doors. Indeed this often helps to bring the temperature down.
With Information
Please inform us of changes of name/address/telephone number as soon as possible.
Please ensure you order repeat prescriptions in good time.
With Staff
Please be courteous: our reception staff are there to help you. To assess your
needs, especially with emergency appointments and home visits, our reception staff
are instructed to ask for details of symptoms and any other relevant details.
Your confidentiality will be maintained at all times.
We have Practice Protocols in place for certain common conditions. If you are
advised of this please bear in mind that these instructions are issued by the
doctors.
Why Does The NHS Collect Information About You?
Your doctor and the team of health professionals caring for you keep records about your health and any treatment or care you receive from the NHS. This information will either be written down (manual records) or held on computer (electronic records). These records are then used to guide and manage the care you receive.
You may also be receiving care from organisations outside the NHS (like social services). If so, we may need to share some information about you so that everyone involved in your care can work together for your benefit. Whenever this is necessary, your information will be handled in the strictest of confidence and will be subject to the principles of confidentiality.
Complaints Procedure
We always try to provide the best service possible, but there may be times when
you feel this has not happened.We operate a complaints procedure as laid down
by the NHS. Your complaint should be made in writing to the practice manager.
You will receive an acknowledgement and a full reply once your complaint has been
investigated.We find it also helps us assess the quality of our services when
we receive complimentary letters!
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